Personal information we may receive
Depending on how you contact us and what service you request, information may include the following. Not every visitor or customer will necessarily provide every item.
Contact details
Name, telephone or WhatsApp number, and email address.
Project location
A suburb, address or other location detail connected with the project.
Project dimensions
Wall, glass or project measurements shared for discussion.
Service requested
The wall finish, installation or print service you are considering.
Enquiry content
The message, project description or other information you choose to provide.
Project photographs
Photographs voluntarily supplied for a wall, glass or project enquiry.
Artwork or design reference
Artwork, an image or a selected catalogue design where relevant to the enquiry.
Project communications
Communications relating to estimates, site measures or quotations.
Why we may use your information
Information may be used for practical steps connected with the service you have asked about, including:
- Responding to enquiries and discussing requested services.
- Preparing or following up estimates and formal quotations.
- Arranging a site measure where it is required for the project.
- Communicating about a project or a requested service.
- Providing requested catalogue or design information.
- Maintaining appropriate business records and meeting legal obligations where required.
How we receive personal information
Personal information may be supplied directly during an enquiry or project discussion. Depending on the channel, it may be received through:
Website Forms
Information entered into a website form where one is available.
Email & Telephone
Information shared by email or during a telephone conversation.
Messages, images and project details sent through WhatsApp.
Site Measure
Information supplied during a site-measure or project enquiry.
Technical Information
Basic technical information generated through normal website use where applicable.
Privacy Policy
Website privacy-practice detail is provided in the separate Privacy Policy.
When information may need to be shared
Information may sometimes need to be made available to service providers or other parties where reasonably necessary to operate the website, communicate with a customer, deliver requested services or meet legal obligations. This page does not identify specific providers or make statements about transfers, as those details require confirmation against actual practices.
Read the Signature Wall Coverings Privacy Policy for website privacy-practice detailYour rights regarding your personal information
Subject to applicable law, POPIA may provide rights relating to how personal information is handled. These may include:
01
Ask
Ask whether personal information is held, where applicable.
02
Access
Request access to personal information where applicable.
03
Correct
Ask for inaccurate information to be corrected.
04
Request Deletion
Request deletion where it is legally applicable; other obligations may apply.
05
Object
Object to certain processing where the law permits.
06
Raise A Concern
Raise a concern about how personal information is handled.
07
Lodge A Complaint
Raise a complaint with South Africa’s Information Regulator.